Experience & Products

Your kit includes a shop card with a QR code that links to YouTube. Simply scan the code and follow the instructions on the card to start the experience as soon as your kit arrives.

Scan the QR code on the shop card to watch the video on YouTube. For the best viewing experience, we recommend watching it on a TV screen.

Normally, there is no viewing deadline.

No additional preparation is required, as all necessary tools and materials are included in the kit.

Yes, children are welcome to join. For younger children, please keep them within a parent or guardian's sight and enjoy the experience together.

Please contact our support team within 14 days of receiving your kit, and include photos of the contents along with details of the issue. We will arrange a replacement or reshipment as appropriate. Please note that minor cosmetic damage to the outer box may not be eligible for replacement.

Slight differences in color, size, or appearance may occur due to the handcrafting process and the use of natural materials such as wood, ceramics, and glass. These variations are a natural part of handcrafted items and are not considered defects.

You can register a shipping address that is different from your billing address for gift giving. For EU and UK deliveries, the recipient may need to pay import VAT, customs duties, and courier handling fees to the courier after purchase, before delivery or at delivery. For destinations outside the EU and the UK, applicable import duties and taxes are calculated and collected at checkout under our current shipping setup, so additional courier payment is usually not required after purchase.