FAQ

Yes. Before painting directly on your Daruma, you’ll have time to try out the eyebrows, mustache, kanji, and your own design on a practice sheet, so first-time painters can enjoy the experience with confidence.

Yes. You can choose one Daruma in any of six colors.

The workshop takes about 80 minutes, including check-in, photos, and packing your Daruma to take home.

Yes. After we take a photo of your finished Daruma, we'll place it in our own ZEN CRAFTWORKS drawstring bag for you to take home that day.

We do not accept inquiries by phone. Please visit the venue directly; if space is available, you’ll be able to join as a walk-in.

Your kit includes a shop card with a QR code that links to YouTube. Simply scan the code and follow the instructions on the card to start the experience as soon as your kit arrives.

Scan the QR code on the shop card to watch the video on YouTube. For the best viewing experience, we recommend watching it on a TV screen.

Normally, there is no viewing deadline.

No additional preparation is required, as all necessary tools and materials are included in the kit.

Yes, children are welcome to join. For younger children, please keep them within a parent or guardian's sight and enjoy the experience together.

Please contact our support team within 7 days of receiving your kit, and include photos of the contents along with details of the issue. We will arrange a replacement or reshipment as appropriate. Please note that minor cosmetic damage to the outer box may not be eligible for replacement.

You can register a shipping address that is different from your billing address for gift giving. For EU and UK deliveries, the recipient may need to pay import VAT, customs duties, and courier handling fees to the courier after purchase, before delivery or at delivery. For destinations outside the EU and the UK, applicable import duties and taxes are calculated and collected at checkout under our current shipping setup, so additional courier payment is usually not required after purchase.

We currently ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, the Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, the United Arab Emirates, the United Kingdom, the United States, and Vietnam. Please refer to our shipping policy for full details.

Orders are usually shipped within 7–14 days.

Shipping fees vary by country and will be calculated automatically at checkout.

In many countries, orders over a certain amount qualify for free shipping. Please refer to our shipping policy for full details.

Please use the tracking number provided in your shipping notification to check your package's status. If there's no movement for more than 14 days, contact us with your order number, and we'll assist you.

If a shipment is returned due to refusal of delivery, or an incorrect address, we will issue a refund for your order minus the actual costs of return shipping and customs processing. Please note that we are unable to resend the item.

The import of a product from Japan may be subject to taxes, tariffs, and customs fees in the country of delivery. For EU and UK deliveries, import VAT, customs duties, and courier handling fees are not included in the checkout total. After purchase, the courier will contact you before delivery or at delivery, and payment is required to receive the package. For destinations outside the EU and the UK, applicable import duties, taxes, and clearance fees are calculated and collected at checkout under our current shipping setup, so additional courier payment is usually not required after purchase. Final import handling may vary by destination, carrier, and customs review.

As of August 29, 2025, the U.S. de minimis exemption has ended. All shipments to the United States are subject to customs duties and fees, which will be calculated at checkout.

Please keep the outer box, packaging, and product as you received them, and contact us within 7 days with photos of the box, shipping label, and damaged areas. Once verified, we will provide a replacement or refund. Minor scratches or dents on the outer box alone are not covered.

For international deliveries, fragile items are carefully packed with multiple layers of cushioning and double-boxed for protection. We kindly ask that you unpack and check them promptly upon arrival.

Returns are accepted within 7 days of delivery for items that are unused, unopened, and include all tags, accessories, and original packaging. Customers are responsible for return shipping costs. Items that have been opened, used, or are past 7 days from delivery (including items that have been cleaned or maintained) cannot be returned.

Exchanges are not available. If you'd like a different size or color, please return your item and place a new order. Customers are responsible for return shipping costs for preference-based returns.

Once we receive and check your returned item, we will refund your original payment method within 10 business days. Shipping costs, original delivery fees, and import taxes are not refundable. Returns sent without prior approval cannot be refunded.

Digital products cannot be returned, so we do not accept cancellations or refunds once access to the video has been provided. Returns for the experience kit itself are handled according to our return policy, provided the kit is unused and unopened.

Once an order has entered the shipping preparation process, cancellations cannot be accepted. If you notice an error in your order, please contact our support team immediately.

Wooden items can crack or warp if dried too quickly, so avoid direct sunlight and high heat. Ceramics and glass should be protected from sudden temperature changes and impacts. When using paints or adhesives, make sure the area is well-ventilated and consider wearing gloves or other safety gear.

Please check the ingredient list included with your experience kit. If any steps involve contact with skin, we recommend performing a patch test first. Keep all materials out of reach of young children and pets.

Slight differences in color, size, or appearance may occur due to the handcrafting process and the use of natural materials such as wood, ceramics, and glass. These variations are a natural part of handcrafted items and are not considered defects.

You can view your past orders and activity in the Order History section of your My Account.

After logging in, you can update your email address in the Account Details section of your My Account.

You can update your address and phone number in the Account Details section of your My Account.

For security reasons, we cannot provide your registered email address. Please try logging in with any email addresses you may have used, or check your email inboxes for past messages from our service.

Common reasons for not receiving emails include automatic filtering into your spam or junk folder, or settings that block certain emails (for example, emails from a PC address or containing URLs). Please make sure that emails from [@example.com] are allowed. If this doesn't resolve the issue, your email address may have been entered incorrectly—please try again using the correct address.

This email address may have been registered previously. Please try logging in from the login page, or use a different email address to register.

Yes, you can use your account on multiple devices simultaneously, such as a computer and a smartphone.

Please contact us at support_zencraftworks@dailyup.co.jp and include your order number in your message. If your inquiry involves damaged or missing items, attaching photos will help us assist you more quickly.