Privacy Policy

Personal Information We Collect or Process

"Personal information" means information that identifies or can reasonably be linked to an individual. It does not include anonymized or de-identified information.

We may collect or process the following categories of personal information:

• Contact information (name, billing address, shipping address, phone number, email address)
• Payment and financial information
• Account credentials and preferences
• Transaction history and browsing behavior
• Communications with customer support
• Device and usage information

Contact Form

Our contact form collects your name, email address, inquiry category, optional order number, message, and confirmation that you agree to this Privacy Policy.

The submitted information is delivered through an email service provider to the DaiLY UP support desk at support_zencraftworks@dailyup.co.jp. We use it to respond to your inquiry, verify the sender where necessary, prevent abusive submissions, and maintain support records.

Workshop Reservations and Participation

When workshop date selection and payment take place through an external reservation service, that service's terms and privacy policy apply to the personal and payment information entered there.

We may receive the reservation information needed to confirm bookings, manage participation, maintain safety, respond to inquiries, and prevent fraud, including your name, contact details, reserved date and time, and party size. The reservation service in use will be identified on the booking page.

Sources of Personal Information

We collect personal information from:

• You directly
• Automatically through the Services (e.g., cookies)
• Service providers
• Partners or third parties

How We Use Personal Information

We use personal information to:

• Provide and improve the Services
• Process orders, payments, shipping, and returns
• Customize your shopping experience
• Send marketing communications
• Prevent fraud and enhance security
• Comply with legal obligations

Disclosure of Personal Information

We may disclose personal information to:

• Shopify and service providers
• Marketing and advertising partners
• Affiliates
• Legal authorities when required
• Parties involved in business transactions

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services.

More information is available at: https://privacy.shopify.com/en

Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from minors.

Security and Retention

No security system is completely secure.

Personal information is retained as long as necessary to fulfill legal and business purposes.

Your Rights

Depending on your location, you may have rights to access, delete, correct, or restrict the use of your personal information, and to opt out of targeted advertising.

Complaints

You may contact us with questions or complaints regarding our privacy practices.

International Transfers

Personal information may be transferred, stored, and processed outside your country of residence.

Appropriate safeguards are applied where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The revised version will be posted on this website with the updated date.

Contact

Email: info@dailyup.co.jp

Address:

For the purposes of applicable data protection laws, we are the data controller of your personal information.