Disclosure under Japan's Specified Commercial Transactions Act

Online Shop

Seller	DaiLY UP Inc. (株式会社DaiLY UP)
Person responsible for operations	Hayato Miyabori
Address	1F-88, Ninomiya Building, 18-4 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031, Japan
Telephone	+81 80-1267-8986
Email	info@dailyup.co.jp
Selling price	Please refer to each product page.
Additional charges	Domestic shipping (Yamato Transport): JPY 870 including tax. Domestic orders over JPY 30,000 excluding tax ship free. International shipping (FedEx or DHL): calculated at checkout based on the destination and order weight. Outside the EU and the UK, applicable import duties and taxes are calculated and collected at checkout under the current shipping setup, so additional courier payment is usually not required after purchase. For EU and UK deliveries, import VAT, customs duties, and courier handling or advancement fees must be paid to the courier after purchase, before or upon delivery.
Payment method	Credit card
Payment timing	Payment is confirmed when the order is placed.
Delivery timing	Orders are normally shipped within three business days after payment is confirmed.
Delivery method	Domestic orders are delivered by Yamato Transport; international orders are delivered by FedEx or DHL.
Returns, defects, and cancellation	If an item is defective or differs from your order, we will promptly provide an exchange or refund. Returns or exchanges for customer convenience are accepted only when the item is unused and unopened in its original packaging. As a general rule, orders cannot be cancelled after they are confirmed.
Return deadline	Contact us by email within seven days after delivery. Returns or exchanges cannot be accepted if the item is sent back without prior contact or after the deadline.
Return shipping	We cover return shipping for defective or incorrectly delivered items. For returns or exchanges requested for customer convenience, the customer is responsible for round-trip shipping and refund processing fees.
Refund policy	After the returned item arrives in its original packaging and is confirmed, we process the refund within seven business days. For customer-convenience returns, only the product price after deducting shipping and fees is refunded.

View the Workshop privacy policy

Workshop

Reservations, payments, changes, and cancellations are handled through the external booking service in use. The terms shown on the reservation page at the time of purchase apply.

Service provider	DaiLY UP Inc. (株式会社DaiLY UP)
Person responsible for operations	Hayato Miyabori
Address	1F-88, Ninomiya Building, 18-4 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031, Japan
Telephone	+81 80-1267-8986
Email	support_zencraftworks@dailyup.co.jp
Price	The tax-inclusive price will be displayed on each workshop booking page.
Additional charges	Customers are responsible for their own internet and data charges. Any booking or service fees will be shown on the booking page before purchase.
Payment method and timing	Details will be shown on the booking page for the selected reservation platform.
Service date	The workshop takes place on the date and at the time selected in your confirmed reservation.
Booking period and availability	Availability and any booking deadline will be shown for each session on the reservation page.
Cancellation and refunds	Cancellation deadlines and fees, late-arrival and no-show policies, and refund terms will be shown before purchase. To make changes or cancel after booking, follow the instructions provided by the booking service or in your confirmation email.