Account & Support

You can view your past orders and activity in the Order History section of your My Account.

After logging in, you can update your email address in the Account Details section of your My Account.

You can update your address and phone number in the Account Details section of your My Account.

For security reasons, we cannot provide your registered email address. Please try logging in with any email addresses you may have used, or check your email inboxes for past messages from our service.

Common reasons for not receiving emails include automatic filtering into your spam or junk folder, or settings that block certain emails (for example, emails from a PC address or containing URLs). Please make sure that emails from [@example.com] are allowed. If this doesn't resolve the issue, your email address may have been entered incorrectly—please try again using the correct address.

This email address may have been registered previously. Please try logging in from the login page, or use a different email address to register.

Yes, you can use your account on multiple devices simultaneously, such as a computer and a smartphone.

Please contact us at support_zencraftworks@dailyup.co.jp and include your order number in your message. If your inquiry involves damaged or missing items, attaching photos will help us assist you more quickly.